contact us 1-800-207-1505

Frequently Asked Questions

I don't understand some of the options on the site.

Click here for our hat-builder guide.

What if I want more customization on my hat?

This is your opportunity to be creative. Build the hat of your dreams. Whether you want a simple hat with one or two logo locations, or you want to go all-out like a race pit crew, at Accent Marketing we will work with you to make your custom cap come alive.

Are there more colors I can choose from?

We have a wide range of colors to fit your needs. Larger orders can have the fabric custom dyed to match a specific color. We also can build hats in our custom camouflage pattern as well as blaze orange, a hit with the hunting and outdoors crowd.

When I change to a dark color, the stitches of the hat show up in white. Is that how the thread is?

No, that is just an illustration of where your panels lie. Unless otherwise requested, your thread will match the fabric color of the hat.

What if my logo is very detailed?

Appliqué labels allow for far greater detail then regular embroidery. The logo is sewn into a highly detailed patch which is then sewn onto the hat.

Can I have my own label inside the hat?

Private labels are a great way to personalize your hat and promote your business. These labels go on the inside of your hat and can be customized with logos and text.

What other custom options can you do?

Our most common custom features include:

Puff embroidery
- Make that front logo 3D and really stand out with our puff embroidery.
Wool blend fabric
- The great feel of wool makes a great fabric blend.
Seam tape imprint
- Print your company name or logo along the seam tape running up the crown of the hat.
Sweatband imprint
- Print your company name or logo on the sweatband.
Camouflage fabric pattern
- Our own custom designed camouflage pattern looks great on any of our hats.
Micro fiber fabric
- Water resistant and great for the outdoors.
Embroidered Flames
- We can do many types of flame patterns to liven up your hat.

Order Process

How long will it take to get my hat?

Hats generally take 4-5 weeks after approval. Due to this timeline please make sure to plan ahead for events and keep in contact with us for any changes to your initial design that you would like to make.

Do I get to see the hat before I purchase it?

Yes, after you decide on an initial design we will send you photos of a pre-production sample. It is possible to get an actual sample of the hat before production for a $25 charge. Please note that the sample can take 2-3 weeks to design and arrive to you.

Are there any setup fees in building my hat?

There are no setup fees for your order; we will digitize your artwork for high quality embroidery free of charge.

What payment options are available?

We accept all major credit cards. After your sample is approved full payment will be required before production can start.

How much will shipping cost?

Each box of 144 hats weighs 28 lbs. via UPS ground service. We charge UPS published rates. All hats will ship out of Portland, Oregon.

Cap Pricing

Why do I have to order 144 or more hats?

To get our customers the best price possible we have to order in set quantities. A gross (144) or above allows us to bring you high quality hats at the lowest price possible.

What other products can Accent Marketing customize?

See our website at We specialize in promotional products of all sorts. Whether you need custom key chains, custom branded apparel, or anything else you can think of with your logo on it, we can get it for you!

User Problems

What files can be uploaded for artwork?

We accept artwork in bitmapped (.jpg, .png, .gif and .bmp) as well as vector (.pdf, .eps and .svg) formats.

Why isn’t my artwork showing up correctly? selects the background color of the logo you upload and removes it. This process is done to try to give you only your logo as it would appear on a hat. If you find that you can't build the hat you want just give us a call and we can work with you to build your perfect hat.

Why is the text limited?

Due to website and space constraints text editing is limited on We will work with you to get the text on your hat exactly how you want it for the final product. We have a large selection of fonts to make your text stand our and make the impact you are looking for.

Technical Requirements requires Adobe™ Flash™ version 8.0 or newer.